In today’s fast-evolving collision repair industry, front office professionals are more than just the first point of contact—they’re critical to ensuring accurate estimates, streamlined insurance communication, and ultimately, high-quality repairs. That’s why 3M has launched its new Front Office Collision Repair Training, a game-changing program designed to elevate your shop’s performance from the front end to the finish line.
Hands-On Learning That Makes a Real Impact
This 3-day training course is built for estimators, adjusters, collision shop managers, body shop owners, and front office staff who want to take their knowledge of body and paint shop processes to the next level. Unlike traditional classroom sessions, this program is 75% hands-on, immersing participants in the same tools, materials, and techniques used in high-performing repair facilities.
Whether you’re writing estimates, managing repair timelines, or liaising with insurance companies, understanding the repair process firsthand helps improve communication, build trust, and ensure vehicles are restored to their original crashworthiness and appearance.
What You’ll Learn
The course focuses on 3M-developed best practices to help your team optimize quality and efficiency, including:
- Improved Estimating Accuracy
- Insurance Communication Excellence
- Panel Sectioning (Hands-on)
- Welding Best Practices
- Structural & Bonding Adhesives (Hands-on)
- Foams – Noise, Vibration & Harshness (Hands-on)
- Body Filler/Glaze Techniques (Hands-on)
- Seam Sealer OEM Replication (Hands-on)
- Primer & Paint Application (Hands-on)
- Paint Booth Efficiencies
- Paint Finishing Best Practices (Hands-on)
Who Should Attend?
This course is ideal for:
- Estimators & Insurance Adjusters
- Collision Shop Owners & Managers
- Paint Company Professionals & OEM Partners
- Aspiring Collision Industry Leaders
- Any front office team member looking to better understand shop floor operations
Why It Matters
An informed front office leads to better customer service, smoother insurance claims, and higher-quality outcomes. With 3M’s expert instruction and real-world application, attendees will walk away with the confidence and capability to write more accurate estimates, communicate effectively with insurers, and ultimately, drive better results for the shop and the customer.
Ready to take your front office from good to great? Register HERE.
Let’s raise the bar—together.